It Pays To Complain!

A few months ago I set up a bank account with my flat mates to pay bills and stuff. They got their debit card within a week, but it took about 2 months to get mine. It took so long because of a load of mess ups on the bank's part.

I wasn't just going to let this one slide, without finding out why. So I wrote them a long letter telling them how they had screwed up, and if they didn't give me a valid explanation, I would "re-consider my relationship" with the bank. I got a letter back from them a few days later saying they would look into it and get back to me soon. But they never did.

However, when I logged into my account last week, I was nicely surprised to see an entry for £50 with a description of "Compensation"! I still haven't received a letter from them explaining it, but I'm assuming they gave me £50 for my troubles!

Nice eh? I guess it does literally pay to complain!